join the kara's team!
Want to work in an innovative and creative environment? Do you like to smile and have fun? Join our exciting company and we will work together to provide the best guest service to create celebratory moments. Kara’s Cupcakes creates a culture that empowers employees, providing opportunities for learning and growth while operating in a sustainable manner and from a position of social consciousness. And an added bonus – enjoy all you can eat cupcakes!
Bakery Ambassador
Bakers and decorators work on a day-to-day basis to ensure product quality and consistency to meet the needs of every guest. General duties include scooping, baking, decorating, and handling customer orders. Additional duties include inventory management, quality control and maintaining kitchen & storeroom organization.
Retail Ambassador
The role of the Retail Cupcake Ambassador is providing a high level of customer service and positively represent the brand by upholding KCI standards and policies, following processes and procedures, providing teamwork, and supporting the bakery manager, baker supervisor and retail supervisor.
Production Ambassador
The Commissary Kitchen Ambassador works on a day-to-day basis to ensure product quality and consistency to meet the needs of every guest. General duties consist of executing daily production list, following, and preparing ingredients, and tending to cleanliness of commissary. Additional duties include inventory stocking, quality control, and maintaining commissary organization.
Embajador de Producción
El trabajo de Embasador en cocina en la base del día a día para garantizar la calidad y consistencia del producto con el fin de satisfacer las necesidades de cada huésped. Los deberes generales consisten en la ejecución de la lista de producción diaria, seguimiento y preparación de ingredientes, y con tendencia a la limpieza del comisario. Derechos adicionales incluyen almacenamiento de inventario, control de calidad, y el mantenimiento de la organización de la comisaria.
Bakery Manager
The Baker Manager is solely responsible for managing all business aspects of one or more Kara’s Cupcakes location; including both the bakery production and retail areas of the bakery operation. The Bakery Manager’s role encompasses all aspects of baking, retail and delivery operations, including though not limited to managing bakers, retail and driver staff by providing direction, instruction and feedback.
The Bakery Manager is also responsible for scheduling and managing in-coming and out-going deliveries and orders, understanding flow and management of all orders, vehicle schedules and check-in/check-out, maintain organization of back room and office, as well as EOD emails, POS and systems related management. The Bakery Manager will be responsible for creating process, systems and resource materials to ensure the success of the bakery and team. This also includes training, performance management and giving clear direction to all team members. The Bakery Manager will write schedules for bakers, retail and delivery drivers, as well as manage payroll and overtime.
The Bakery Manager will work directly with the Director and company Founders on the development of tools and resources for the bakery teams. He/She/They will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in person as well as on the phones.
Assistant Bakery Manager
The Assistant Bakery Manager is responsible for supporting the Bakery Manager in overseeing all business aspects of the store; including both the bakery production and retail areas of the store operation. The Assistant Bakery Manager’s role encompasses all aspects of baking, retail and delivery operations, including though not limited to managing bakers, retail and driver staff by providing direction and instruction when the Bakery Manager is absent.
The Assistant Bakery Manager is also responsible for maintaining the operation flow by overseeing in-coming and out-going deliveries and orders, ambassador preparedness to work, check-in/check-out, and maintain organization of back room and office. The Assistant Bakery Manager will also be responsible for ensuring processes, systems and resource materials are utilized by al ambassadors to ensure the success of the bakery and team. The Assistant Bakery Manager will make sure ambassadors are attentive to their schedule as well as manage time punch edits, payroll, and overtime issues when the bakery manager is unavailable.
The Assistant Bakery Manager will work directly with the Bakery Manager to ensure the smooth and effective operation of their bakery. He/She will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in person as well as on the phones.