Bakery Manager

The Baker Manager is solely responsible for managing all business aspects of one or more Kara’s Cupcakes location; including both the bakery production and retail areas of the bakery operation. The Bakery Manager’s role encompasses all aspects of baking, retail and delivery operations, including though not limited to managing bakers, retail and driver staff by providing direction, instruction and feedback.

The Bakery Manager is also responsible for scheduling and managing in-coming and out-going deliveries and orders, understanding flow and management of all orders, vehicle schedules and check-in/check-out, maintain organization of back room and office, as well as EOD emails, POS and systems related management.  The Bakery Manager will be responsible for creating process, systems and resource materials to ensure the success of the bakery and team. This also includes training, performance management and giving clear direction to all team members. The Bakery Manager will write schedules for bakers, retail and delivery drivers, as well as manage payroll and overtime.

The Bakery Manager will work directly with the Director and company Founders on the development of tools and resources for the bakery teams. He/She/They will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in person as well as on the phones.